* Models and monitors food presentation and coaches team members when necessary. Food Tastes Great * (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. * Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. * Encourages team members to ask for help, when necessary, to meet guests' needs. * Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. * Helps with order taking and cashiering during busy times. Well-Staffed * (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. * Models and coaches team members on the JIB Hospitality Model. * Coaches team members on having a positive, friendly attitude and behaviors. Friendly * (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. * Models looking nice and professional shirt is tucked in hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Neat and Well-Groomed * (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. * Coaches team members to ensure they are knowledgeable on job requirements. * Models being calm and productive during busy times. * Trains and coaches team members using the Guest Expectations training materials. Guest Expectations Well-Trained * (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs and uses JIB Smart Selling standards as appropriate. Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.
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